PODCAST -
#2 Ales Drabek, lampenwelt

Navigating a "Digital-First" World: Lessons from a CIO

Navigating a "Digital-First" World: Lessons from a CIO

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People in this Podcast

Guest
Ales Drabek
CIO & CDO
Lampenwelt
Nico Bitzer
MODERATOR
Nico Bitzer
CEO
Bots & People

Read the Summary

"Facing a digital transformation? Radical change might be the bold move you need." 🎙️

In this episode, Ales Drabek, the CIO of Lampenwelt and Lucum, shares his insights on balancing technological innovation with cost-effectiveness in the e-commerce industry.

Key lessons that Ales adresses are: 

• The importance of a pragmatic, data-driven, and iterative approach to digital transformation, prioritizing speed and agility over perfectionism in the low-margin e-commerce industry.

• The transformative impact of AI and automation on purchasing, customer service, and back-office processes, and the need to address both the challenges and opportunities presented by these technologies.

• The need to support "forerunners" within the organization to drive change and inspire others to embrace new technologies, as a key strategy for successful digital transformation.

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Read the Transcript

00:00:00 - Passion for the Multi-faceted CIO Role

00:01:47 - Balancing Innovation, Basics, and Cost Savings in E-commerce

00:05:50 - Embrace Imperfection, Move Fast

00:08:59 - Modernizing IT: Radical Transformation vs. Iterative Approach

00:14:20 - Embracing Change: Adapting to Disruptive Innovations

00:18:22 - Leveraging Modern SaaS Solutions and AI to Enhance Existing Processes

00:23:18 - Advancements in Conversational AI for Customer Service

00:25:25 - Balancing Customer Expectations and AI Capabilities

00:27:53 - Transforming the Workforce: Automation, Redeployment, and Embracing Change

00:31:26 - Scaling Up Transformation: Empowering the 20% Forerunners

00:33:32 - Upskilling for the Future: Teamwork, Tech Savvy, and Data Literacy

00:37:50 - Embracing No-Code Tools and Domain Expertise for the Future

00:40:38 - The Exciting Future of Technology

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