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General terms and conditions

The services and content are provided by the following operator

Bots and People Product GmbH
Lohmühlenstr. 65
12435 Berlin

The use of the contents can only take place if the General Terms and Conditions of Business and Use have been agreed to.


www.botsandpeople.com or www.botsandpeople.de contain links to third-party sites. Bots and People Product GmbHhas no influence on the content of a linked page and is not responsible for this content.

By registering on www. botsandpeople.com or www.botsandpeople.de, you certify that any information you provide during the registration process is true and current.

You are the only authorised user to use the offers on www. botsandpeople.com or www.botsandpeople.de for your user name and password. You agree not to provide or disclose your username and password to any other person.

Any suspicion of fraud, abuse or any unlawful
act may also be grounds for termination of your membership
and may be referred to the appropriate law enforcement authorities

Bots and People Product GmbH reserves the right, in its sole discretion, to deny users access to www.botsandpeople.com or www.botsandpeople.de without notice and to refuse to provide the service to any user who does not comply with these terms and conditions of use.

Bots and People Product GmbH as the operator of www.botsandpeople.com and www.botsandpeople.de undertakes to treat personal data received confidentially and not to pass it on to third parties under any circumstances. The transmitted customer data is intended exclusively for internal processing. Personal data will only be deleted upon termination if expressly requested. Your data will be stored in accordance with §4 BDSG for the fulfilment of our order.

The customer shall notify Bots and People Product GmbH without delay if it does not receive regular communications from Bots and People Product GmbH (such as invoices) or other communications or consignments from Bots and People Product GmbH, which the customer should have expected in the circumstances of the case, within the period which is normally to be estimated for the agreed transmission.


Cancellation of subscriptions

Payment is made by direct debit, PayPal or credit card. Some offers are subscriptions with a term of one or twelve months. The term begins on the day of payment. The cancellation period is 4 weeks. If the subscription is not cancelled 4 weeks before the end of the subscription period, the subscription is extended for another month or another twelve months.

Utilisation/Cancellation/Rebooking of Seminars/Webinars

In the event of the use of seminar/classroom and online training offers, Bots and People Product GmbH and the user shall conclude a separate contract subject to payment.

The user first makes a non-binding enquiry about the possibility of participating in the online seminar or seminar/classroom training of Bots and People Product GmbH. In response to his enquiry, the user first receives an automatic e-mail confirming receipt of his enquiry. The e-mail contains a registration link. By clicking on this link, the user submits a binding offer to Bots and People Product GmbH to conclude the contract for the seminar/classroom/online seminar service. Bots and People Product GmbH accepts this offer as binding by sending a contract confirmation with further information on the event to the user by e-mail. Without prejudice to the right to refuse to conclude a contract without giving reasons, Bots and People Product GmbH will declare the confirmation or refusal of the contract within five working days of the user clicking on the registration link.

The customer may cancel the booking at any time, but no later than 14 days before the start of the online training or 4 weeks before the start of the seminar/classroom training. In the event of cancellation, Bots and People Product GmbH will refund any seminar/classroom/online training fees already paid. Bots and People Product GmbH reserves the right to retain 50% of the total amount in the event of cancellation by the customer less than 4 weeks before the start of the seminar/classroom training or less than 14 days before the start of the online training.

Notices of termination and cancellations can be sent to the following addresses:

E-mail: info@botsandpeople.com
Post: Bots and People Product GmbH, Lohmühlenstr. 65, 12435 Berlin

Special regulations for seminars and online seminars

Seminars / classroom trainings and online seminars come into effect when a minimum number of participants, which can be seen in the respective offer on the website, has registered bindingly. Bots and People Product GmbH reserves the right to cancel a seminar / classroom training or online seminar if, for reasons for which Bots and People Product GmbH is not responsible, for example, the speaker fails to appear without replacement, the minimum number of participants (at least 2 weeks before the start) is not reached, the venue is not available and in the event of force majeure (e.g. strike, terrorist attack etc.).

In any case, Bots and People Product GmbH will endeavour to inform registered participants in good time about cancellations and necessary changes, for example in the event of a change of lecturer, and to offer an alternative date if possible. The legal rights of the user remain unaffected.

Bots and People Product GmbH reserves the right to make changes for technical reasons - such as the need for updates or further development - provided that this does not change the essential character of the seminar/classroom training/webinar. Insignificant changes, changes of speakers as well as reasonable changes of the venue or the course of the event do not entitle the participant to a reduction or to withdraw from the contract.

In the event of cancellation of a seminar/classroom training or online seminar as well as in the event of withdrawal, seminar/classroom training/online seminar fees already paid by the user to Bots and People Product GmbH will be refunded in full.


Right of withdrawal

You have the right to cancel this contract within fourteen days without giving any reason.

The withdrawal period is fourteen days from the day of the conclusion of the contract.

To exercise your right of withdrawal, you must inform us (Bots and People Product GmbH, Lohmühlenstr. 65, 12435 Berlin) of your decision to withdraw from this contract by means of a clear declaration (e.g. a letter sent by post, fax or e-mail). You can use the enclosed model cancellation form for this purpose, which is, however, not mandatory.

To comply with the cancellation period, it is sufficient for you to send the notification
of the exercise of the right of cancellation before the end of the cancellation period

Waiver of the right of withdrawal

Voluntary waiver of the right of withdrawal: Since 13.06.2014,
has had a law in force that grants customers a
14-day right of return for digital goods as well.
Not only in our opinion
this is like an invitation to get digital goods for free without any effort, which can quickly mean the end for smaller companies. Even
we therefore see ourselves forced to resort to the
exemption anchored in the law (The customer waives this right).
You voluntarily waive this right as soon as you have completed the payment process
for an order and have explicitly agreed to this regulation by setting
a check mark.

Consequences of revocation

If you withdraw from this contract, we must repay to you all
payments that we have received from you, including the
delivery costs (with the exception of the additional costs resulting from
your choice of a type of delivery other than the cheapest standard delivery offered by
), without delay
and at the latest within fourteen days of the day on which
received the notification of your withdrawal from this contract. For this repayment, we will use the same means of payment that
you used for the original transaction, unless
and you have expressly agreed otherwise; in no case
will you be charged any fees for this repayment.

If you have requested that the services begin during the
withdrawal period, you shall pay us a reasonable amount
corresponding to the proportion of the services already provided by the time you notify us of
the exercise of the right of withdrawal in respect of this contract
compared to the
total scope of the services provided for in the contract.

Sample cancellation form

If you wish to cancel the contract, please fill in and return this form. You can find the cancellation formhere


Claims for damages, irrespective of the legal grounds,
in particular from positive violation of claims, from the violation of
obligations during contract negotiations or from tort are excluded
. This does not apply if, for example, liability is mandatory under the
Product Liability Act or in cases of intent, gross
negligence, the absence of warranted characteristics or the
breach of essential contractual obligations. The
compensation for damages for the breach of essential contractual obligations is
, however, limited to the foreseeable damage typical for the contract,
insofar as there is no intent or gross negligence. A change
in the burden of proof to the disadvantage of the user is not associated with the above
regulations. Contractual claims for damages
become time-barred, unless a shorter period is stipulated by law,
at the latest twelve months after the relevant information
or services have been accessed. Other claims for damages - irrespective of the
legal basis - shall become statute-barred 24 months after retrieval of the corresponding
information or services. Other claims include, but are not limited to,
claims arising from positive breach of contract. None of the above
exclusions affect statutory rights of any kind,
which cannot be excluded. However, in such a case
our obligation shall, to the extent permitted by law, be limited to
providing the relevant service to you again. Each of the
above exclusions and limitations shall be construed as separate and
severable clauses of these Terms and Conditions.


Any liability of the operator for the technical availability of the
system is excluded. The operator shall endeavour to remedy faults in the
technical facilities without delay.


The content provided on www.botsandpeople.com or www.botsandpeople.de is the intellectual property of Bots and People Product GmbH. As such, the content is protected by copyright law and other legal regulations. The information provided on www.botsandpeople.com or www.botsandpeople.de may not be copied, republished, redistributed, disseminated, modified or edited.


These Terms and Conditions (and any
dispute, controversy, proceeding or claim
of any kind arising out of or in any way connected with these Terms and Conditions
or its conclusion)
shall be governed by and construed in accordance with German law

Each of the parties to these General Terms and Conditions irrevocably agrees
that the German courts shall have exclusive jurisdiction to
decide any action or proceeding and/or to settle
any dispute arising out of or in
connection with these General Terms and Conditions. For
these purposes, each of the parties irrevocably submits to the
jurisdiction of the German courts.


Bots and People Product GmbH reserves the right to amend these General Terms and Conditions of Business and Use at any time with effect for the future. If Bots and People Product GmbH amends these General Terms and Conditions of Business and Use after the user has accepted them for the first time, the new provisions shall only take effect with the user's renewed consent. Consent shall also be deemed to have been given if the user continues to use the services of Bots and People Product GmbH after becoming aware of the amendment. The current version of the General Terms and Conditions of Business and Use can be viewed, downloaded and printed at www.botsandpeople.com/agb.


The invalidity of any provision of these GTC shall not affect the validity of the other provisions.

Bots and People Product GmbH, in February 2020