Companies are increasingly operating in a complex and dynamic environment. As a result, more and more companies are looking at their business processes. Process Mining is a relatively new technology that focuses on developing a set of intelligent tools and techniques to extract process-related knowledge from event logs. As process mining technology becomes more prevalent in organizations, the demand for expertise in this area and process mining training offerings is also increasing. Employees face the challenge of meeting the development requirements of this technology and the training time requirements.
Different Weights of Process Mining Training
There are now around 16 major vendors of process mining tools, and the maturity of the tools they offer varies widely. While some vendors offer basic discovery functionality without conformance testing, other vendors have more extensive capabilities such as process simulation, predictive analytics and decision rule mining. Developing more or less effective process mining tools is one side. The other side is to provide the necessary skills to use process mining and to handle the tools. The process mining training and further education offered by the providers varies in this respect.
1. Process Mining Training with the Celonis Academy
With its Intelligent Business Cloud (IBC), Celonis offers a mature and highly scalable solution for process discovery, analysis, compliance checking and AI-powered process improvement with a focus on KPI monitoring. Data can be extracted from various databases and IT systems.
In the Celonis Academy, an online training platform is available to customers around the clock. The training tracks are geared towards different user roles such as executives, business users, analysts, data engineers, business value architects and app creators and conclude with a corresponding online certification exam. However, the certification must be renewed every year.
The courses last between 12 and 15 hours. To complement the online training, customers can also book the Analyst Classroom - a 2-day on-site training course - or the Data Engineer Classroom - a 4-day on-site training course.
2. Fluxicon with Interactive Web Training
Fluxicon's process mining tool Disco is more of an analysis tool than a monitoring or dashboard solution. Disco has perfected its fuzzy-based miner and filtering capabilities for easy process discovery. The standalone tool analyzes data locally, ensuring data privacy.
In intensive, two-day interactive web training sessions, participants reportedly learn all the necessary basics and the most important methodological concepts of process mining and work on real problems on their own computers to test their theoretical knowledge on practical applications. Alternatively, two-day on-site training sessions are also offered.
3. LANA offers mix of classroom and online training
LANA Process Mining is a tool with customizable dashboards and automatic root cause analysis that also has connectors for ERP and Manufacturing Execution Systems (MES).
LANA offers compact, 1-day face-to-face workshops to show participants how to perform and evaluate their own process mining analyses. Free video tutorials are available to help participants get started with process mining on their own screens. In addition, LANA offers one-hour online seminars on various industry-related uses of process mining.
LANA webinars use practical examples to demonstrate to participants how analysis methods, conformance checks or automated root cause analysis can be used for process analysis.
4. Signavio imparts knowledge in 1-hour live webinars
Signavio is a provider of business transformation solutions. As part of the Signavio Business Transformation Suite, Signavio Process Intelligence serves as an intuitive process mining solution with a focus on collaboration and integration.
Signavio offers several webinars (duration 60 min - live on the internet) on the topic of process mining, in which the possibilities of process mining are explained using examples. The learning content focuses on the added value of the combination of process mining and BPM, how this looks like in the Signavio tool and which analysis possibilities Signavio Process Intelligence offers. Furthermore, the participants will learn which factors are important for a successful implementation of Process Mining and which importance Process Mining has within the Leadec organization.
5. Modular training offer for PAFnow
PAFnow by Celonis is a process mining solution that works with pre-configured reports for process discovery, conformance testing, benchmarking, automation and rework, in addition to various deployment options and an extensive list of data connectors.
The training offered, consisting of four modules
- MODULE 1: PAFnow Viewer Training,
- MODULE 2: PAFnow Editor Training,
- MODULE 3: PAFnow Report Designer Training,
- MODULE 4: PAFnow Data Engineer Training,
aims to prepare participants to independently examine their own business processes with the PAFnow solution, to create their own evaluations and to sustainably improve the processes. At the end, participants receive a certificate as a "Certified PAFnow User".
6. Classroom and eLearning-Courses by ABBYY
ABBYY Timeline focuses on process recognition, multifaceted analytics, real-time robot monitoring, and neural network prediction with over 20 pre-built components for process analysis and monitoring.
One of the highlights of the tool is its unique "Timeline" visualization approach. The role-based technical product training sessions are designed to introduce solution architects and consultants to the company's own product and solution offering and provide practical insights into the implementation of digital intelligence in digital transformation projects.
The online courses (eLearnings) usually last 20 hours. There are a total of 4 Classroom courses (between $300 and $1,500) and 3 eLearning courses (between $200 and $500). At the end, participants receive a certificate.
7. BusinessOptix Academy with User-Certification
The cloud-based BusinessOptix Process Transformation Suite provides end-to-end process transformation tools for various use cases. The integrated process mining capability helps organizations discover, model, simulate and improve business processes with a focus on collaboration.
BusinessOptix Academy offers the following power user certification program:
- Power User Level 1: suitable for all participants.
- Power User Level 2: including reports and dashboards for tech-savvy participants.
There are still a number of webinar recordings available. The BusinessOptix Thought Leadership series is designed to help companies gain knowledge from industry-leading experts to navigate the complex environment. The training material is in video format on Youtube. The dedicated playlist on Youtube includes trainings, webinars and features and overviews.
8. Process Mining not in focus of training
With UiPath Process Mining, formerly known as ProcessGold, RPA specialist UiPath offers a highly customizable process mining platform with the proprietary TRACY algorithm for fast process graph rendering.
Another highlight is the integrated ETL framework, with a special function for data anonymization. In its own academy, however, UiPath mainly offers training courses for the use of its own RPA software and related areas, which usually last between 2 and 5 hours. Only four one- to two-hour webinars are offered on the topic of process mining.
9. Explanatory Videos & Webinars as Process Mining training offer
MEHRWERK's vision is to integrate Process Mining with Business Intelligence functions. Therefore MEHRWERK ProcessMining (MPM) is provided on the BI platform Qlik Sense and tries to bring together the advantages from both worlds. MEHRWERK operates its own specialist portal as a webinar channel with videos on the various topics related to process mining, but no active training.
Minit has developed a process mining tool with advanced process improvement features with the first version released in 2015. Features such as hierarchical visualization, simulation of "what if" scenarios, and interactive Qlik-based dashboards deserve special attention. Minit offers a variety of guides on process mining and a total of nine videos on process mining, but no dedicated training.
myInvenio provides a process mining solution that includes features such as simulation, decision rule mining, and multi-stage process mining, and offers the ability to easily visualize and analyze multi-stage processes. myInvenio operates its own video library of structured explainer videos or conference presentations, as well as four webinar recordings, with only one webinar explicitly addressing process mining.
10. Process Mining entirely without support
QPR ProcessAnalyzer provides advanced analytics and predictive capabilities, customizable dashboards, and enhanced BPMN modeling. Customers can access multiple deployment options and extensive ETL capabilities.
EverFlow is a robust and intuitive process mining solution with various preconfigured dashboards, social network analysis capabilities, root cause analysis, and operations support features. The tool is based on an architecture that can handle large event volumes.
ARIS Process Mining is one of the first commercial process mining tools and offers traditional process discovery capabilities, conformance testing, highly customizable dashboards, and automated root cause analysis. Data can be sourced from SAP and numerous SaaS applications.
Apromore's process mining solution incorporates the extensive academic expertise and research experience of a decade. The open source software is available as a free Community Edition and as an Enterprise Edition with commercial add-ons, connectors and services.
Logpickr is a relatively new player in the process mining software market. It provides user-friendly process discovery analysis. The vendor is in the process of developing a Big Data framework that will allow companies to analyze large amounts of data and complex processes.
Vendors such as QPR ProcessAnalyzer, EverFlow, ARIS Process Mining, Apromore, and Logpickr do not offer any advanced or continuing education seminars at all.
Conclusion to Process Mining Training Offers
Only half of the providers examined here offer Process Mining training courses that provide added value in terms of process mining knowledge. A corresponding certificate, which certifies the participant's ability to handle process mining in any way, is awarded by only three providers.
In all efforts to impart expert knowledge, one technological trend is completely disregarded across vendors: The boundaries between pure process mining and other disciplines such as process modeling (BPMN), process automation (RPA/iPaaS), business intelligence, AI and machine learning are becoming increasingly blurred. The future will be an all-encompassing collaboration of these technologies, driven by a Center of Excellence.
Hybrid use of different automation technologies requires a completely new understanding of roles with completely new skillsets, which cannot be taught with a monolithic, one-dimensional understanding of training with a very strong product focus - as is the case with most of the providers described above. The necessary re-skilling and upskilling requires new training concepts, such as those offered by the Automation Academies based on the model of Bots & People.
This article is part of a three-part series intended to provide a comprehensive overview of the most important continuing education opportunities in Process Automation.